Privacy Policy

Effective Date: 1/1/26

This Privacy Policy describes how Refinery by Rachel ("Refinery," "I," "me") collects, uses, and protects your personal information when you use the website and services.

1. Information I Collect

I collect information you provide directly when you:

  • Book coaching sessions through the scheduling platform

  • Contact me via email or text

  • Subscribe to newsletters or updates

  • Provide testimonials or feedback

  • Fill out forms on the website

This information may include:

  • Name

  • Email address

  • Phone number

  • Professional background and career information

  • Resume or CV details

  • Payment information (processed by third-party payment processors)

  • Any other information you choose to share during coaching sessions

2. How I Use Your Information

Your information is used to:

  • Provide coaching services

  • Schedule and confirm appointments

  • Process payments

  • Communicate about your sessions and services

  • Send service updates and promotional materials (with your consent)

  • Improve services and website functionality

  • Create anonymized case studies for marketing purposes

3. Information Sharing

I do not sell, rent, or trade your personal information. Your information may be shared only in the following circumstances:

  • Service Providers: Third-party platforms used for scheduling (Calendly), payment processing, website hosting (Squarespace), and email communications process your information on my behalf

  • Legal Requirements: If required by law, court order, or government request

  • Business Transfer: In the event of a sale or transfer of business assets

I maintain strict confidentiality regarding the content of coaching sessions. Session details are never shared without your explicit written permission.

4. Testimonials and Marketing

If you provide a testimonial, review, or success story, I may use it for marketing purposes. You may request removal of your testimonial at any time by contacting rachel@refinerybyrachel.com.

Anonymized case studies may be created for marketing purposes. These remove all identifying information and cannot be traced back to you.

5. Cookies and Tracking Technologies

The website uses cookies and similar technologies to:

  • Remember your preferences

  • Analyze website traffic and usage

  • Improve user experience

You can control cookies through your browser settings, though some website features may not function properly if cookies are disabled.

6. Third-Party Services

The website and services use third-party platforms including:

  • Squarespace (website hosting)

  • Calendly (scheduling)

  • Payment processors

  • Email service providers

These providers have their own privacy policies governing how they handle your information. I am not responsible for their privacy practices.

7. Data Security

I implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission or electronic storage is 100% secure. You provide information at your own risk.

8. Your Rights

You have the right to:

  • Access the personal information I hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of promotional communications

  • Withdraw consent for data processing

To exercise these rights, contact rachel@refinerybyrachel.com.

9. Data Retention

I retain your personal information for as long as necessary to:

  • Provide services you've purchased

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

After this period, information is securely deleted or anonymized.

10. Email and Text Communications

By providing your email address and phone number, you consent to receive:

  • Service-related communications (appointment confirmations, reminders)

  • Promotional messages (if you've opted in)

You can opt out of promotional messages at any time by following unsubscribe instructions or contacting rachel@refinerybyrachel.com. You cannot opt out of essential service communications related to booked sessions.

Standard messaging and data rates may apply for text messages.

11. Children's Privacy

Services are not intended for individuals under 18 years of age. I do not knowingly collect information from minors. If I learn that information has been collected from a minor, it will be promptly deleted.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected

  • Right to know whether personal information is sold or disclosed

  • Right to opt out of the sale of personal information (note: I do not sell personal information)

  • Right to deletion

  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact rachel@refinerybyrachel.com.

13. Changes to This Privacy Policy

I reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revision date. Your continued use of services after changes constitutes acceptance of the updated policy. I encourage you to review this policy periodically.

14. Contact

Questions about this Privacy Policy or how your information is handled? Contact rachel@refinerybyrachel.com.